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Return and Refund Policy

Return & Refund Policy for GLOW ZEST LLC

Effective Date: February 12, 2026

At GLOW ZEST LLC, we are dedicated to providing high-quality products and ensuring customer satisfaction. This Return & Refund Policy explains how returns, refunds, and exchanges are handled in accordance with U.S. e-commerce standards.

1. Returns & Refund Requests

Customers may request a return or refund for eligible items.
All return requests must comply with the procedures outlined in this policy.

2. Eligibility for Returns & Refunds

To qualify for a return or refund:

• Items must be unused, in their original condition, and in original packaging

• Requests must be submitted within 21 days of delivery

• Proof of purchase (invoice or order number) is required

3. Non-Refundable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse or improper handling

• Items returned after the allowed return period

• Custom-made or personalized products, as they are created specifically for the customer and cannot be resold

4. Refund Process

Once we receive and inspect the returned item, we will notify you of approval or rejection.
Approved refunds will be processed promptly.

5. Refund Method

Refunds will be issued to the original payment method used at checkout.
Depending on your payment provider, it may take 5–7 business days for the refund to appear in your account.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our support team immediately.
We will provide instructions for a return or replacement at no cost to you.

7. Order Cancellations

Orders may be canceled before shipment.
Once an order has shipped, our return and refund process applies.

8. Shipping & Return Costs

Customers are responsible for return shipping costs, except when the item is defective, damaged, or incorrect.
Original shipping fees are non-refundable.

9. Customer Support

For return or refund assistance, contact us at:

• Email: support@glowzest.shop

• Phone: +1 (270) 506-2559

• Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

10. Updates to This Policy

GLOW ZEST LLC may update this policy periodically.
All updates will be posted on this page with a revised effective date.

11. Return Address

All returns should be sent to:

9125 Copper Ave NE, Albuquerque, NM 87123, USA